Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. Please have with you your receipt / proof of purchase of the product in question as well as proof of identity.
The product cannot be exchanged or refunded, if the latter is broken, scratched or damaged.
Other items that cannot be returned:
* Gift cards
* Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If in person, we will tell you on the spot.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged upon receipt, photo as proof. If in this case you wish to exchange it for the same item, send us an e-mail to email@example.com and send us your item to: 2816 A Rue Masson, Montreal, QC, H1Y 1W7
To return a product, you must mail it to: 2816 A Rue Masson, Montreal, QC, H1Y 1W7, Canada
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.